Administration Fee means any reasonable administrative costs incurred by concerning to a Membership.
Agreement means this agreement, comprising of the Details and the Terms.
Biller means Mindbody, Inc or any other biller or payment service that processes payments of membership fees or alike.
Class or Classes means an exercise class or session conducted at a Facility.
Details means the details of your Membership, as set out in the Online Booking System.
Direct Debit Payment Agreement means the periodic billing agreement you enter into with our third-party Biller for periodic billing services.
Facility means any Starks Fitness facility.
Facility Rules means the rules referred to in clause 5.3.
Fees means the fees payable for a Membership.
Starks Fitness, Unit 1, 2 Glass Wharf, Bristol, BS20FR and their related body corporates and affiliates and includes any successor or assignee.
Guest means any person who attends a Facility who is not a Member.
Instructor means any person who is instructing or assisting with the instruction of, a Class.
Member means a person who holds a Membership for a Facility.
Membership includes any membership offered by Starks Fitness.
Online Booking System means the online booking system whereby Members can view and select a Class to attend and purchase a Membership.
Pre-Exercise Questionnaire means the questionnaire or other screening we may require you to answer before using the Facility or participating in a Class.
Terms means these terms and conditions.
“us” or “we” means the Facility to which you have agreed to become a Member.
“you” means the Member the subject of this agreement.
“no show” means the Member that does not participate in a session that they have booked.
“late cancellation” means whereby a Member does not cancel their booking within the cancellation period.
FEES & TERM
The Fees you have to pay and the term of this Agreement are set out in the Details.
If you do not make any payment when it is due, your Membership may be suspended and you could be refused access to a Facility until all outstanding amounts have been paid.
Your Membership may also be terminated if any Fees remain unpaid for an extended period. You will still be liable for all unpaid amounts.
If you pay any Fees, by direct debit, then this will be through our Biller (not us). You will be provided with a copy of the Direct Debit Payment Agreement of the Biller which applies to any direct debit services. The Direct Debit Payment Agreement, which we are not a party to, is entirely separate to this Agreement.
By nominating a credit or debit account, you authorise our Biller, to deduct from that account all Fees and other charges you are responsible for under this Agreement.
You must keep your account details up to date and ensure there is enough money in your nominated account on the usual payment, or the next working day if that falls on a day when banks do not process payments. If there is not enough money in your nominated account on the usual payment day, or there is another reason that your account was unable to be debited you may be charged an additional fee by the Biller, which may be added to your next debit amount.
HEALTH & SAFETY
When you become a Member and each time you use a Facility or participate in a Class, you must ensure that:
you are in good physical condition and know of no medical or other reason why you should not exercise.
you do not have any physical, medical or other disability or condition which may be affected or aggravated by, or which may result in any sickness, injury or death to you as a result of:
active or passive exercise; or
participating in a Class.
If unsure about any of the matters set out above, you should not use the Facility or participate in a Class until you have sought appropriate medical guidance and been given the go-ahead.
You must not participate in a Class if:
you have an infection, contagious illness or physical ailment, such as an open cut or sore
there is any other risk, however small, to other Members and Guests.
YOU ACKNOWLEDGE AND AGREE THAT PARTICIPATING IN STRENGTH AND CONDITIONING TRAINING IS A STRENUOUS PHYSICAL ACTIVITY AND MAY NOT BE SUITABLE FOR ALL PERSONS. IMPROPER USAGE OF ANY ITEM OF EQUIPMENT OR A FAILURE TO FOLLOW INSTRUCTIONS FROM AN INSTRUCTOR MAY RESULT IN INJURY OR DEATH.
You agree to give us all relevant personal, health and fitness information both before and during the course of any exercise program or other activity. You also agree to complete our Pre-Exercise Questionnaire. In some cases, responses you give will require that you get medical guidance before exercising. You acknowledge that pre-exercise or other screening is no substitute for medical advice and does not guarantee against injury or death.
You promise that the information you give us will be true and accurate and not misleading in any way.
We may suspend or cancel your Membership if we have reason to suspect that you have not complied with any part of this clause 3.
The minimum age for training with us is 16. People under the age of 18 are required to provide a certificate from a parent or legal guardian confirming approval to train at the Facility.
When you apply for Membership, you will need to provide us with, and we will have access to personal information about you, including information relating to your health and finances. Your personal information may be:
transferred to and stored out of the country in which you reside, including to a country that does not have the same level of privacy protection as the country in which the Facility is located;
disclosed to and used by other Facilities.
You must tell us promptly if you change your contact or payment details or if there is a change to other relevant personal information, including anything that may affect health or safety.
You understand that photos, films, videos or audio recordings are sometimes taken of Members for promotional purposes. Your permission will first be obtained if this is done. By agreeing to these Terms, you agree to allow your image, recording or likeness to be used for any legitimate purpose by us or by Starks Fitness
If you behave in a risky or seriously inappropriate way, for example, if you threaten or harass others, damage equipment, distribute or use illicit substances, or train other Members without our authorisation, appropriate action will be taken. For example, your Membership may be immediately suspended or cancelled, you may be banned from joining any Facility and/or we may refer the matter to appropriate authorities. If your conduct causes us or another person costs, loss or damages you agree to pay for these.
For your health and safety and the health and safety of other Members, you must ensure that you comply with any direction given to you by an Instructor or any other staff member from time to time.
Facility Rules apply to everyone attending the Facility or participating in a Class. They are usually displayed in the Facility. Facility Rules form part of this Agreement so you must make sure you read, understand and follow them at all times. If you break any of the Facility Rules we will respond in a way we consider fair and appropriate. For example, in less serious cases, we may give you a warning but in serious cases or where you have repeatedly broken Facility Rules we may suspend or cancel your Membership. If your breach causes us or another person costs, loss or damages, you agree to pay for these.
You promise to take care to use the Facility and all exercise equipment safely and properly. If you are ever not sure how to operate any equipment properly, you must ask an Instructor or another staff member before you use it.
You agree to pay for any loss or damage to the Facility and its equipment caused by you through a willful, wrongful or negligent act or as a result of your breach of this Agreement.
You agree to follow any reasonable direction of a member of Facility staff relating to health, safety or security or related matters.
You promise not to unnecessarily bring valuables into a Facility and agree that it is not the obligation of the Facility to look after unattended property.
BOOKING & CANCELLATION POLICY
All classes, open gym or personal training must be booked in advance.
BOOKING – For all classes, semi-private training or open gym access you can book up to 7 days in advance via the Starks Fitness app, calling reception or in person at the facility. For Personal Training sessions, please contact your allocated coach to schedule your sessions.
BOOKING WINDOW – You will be able to book sessions up to 2 hours prior to the scheduled commencement time. If you fall within the 2-hour window, please call reception or ask in person at the facility if the class is still running and/or if there is a space.
CANCELLATIONS & FEES – Our cancellation policy is 24 hours from the commencement time of all the sessions including all no shows. All cancellations within 24 hours will be deemed as a late cancellation and will be subject to a fee stated below. Our cancellation policy applies to all classes including classes, semi-private training, personal training, and open gym.
Semi-Private & class-based training:
All cancellations within 24 hours will be marked as a ‘late cancellation’ and are therefore be subject to a charge of £10. There is a 24hr window post scheduled class as an opportunity for members to email firstname.lastname@example.org a justified reason for their absence, at which point the fee will be waived. If no contact is made during this 24hr window, a £10 charge will be deducted from your account*.
There will be a £10 flat charge* for all no shows.
Open gym bookings:
All cancellations within 24 hours will be marked as a ‘late cancellation’ and are therefore be subject to a charge of £5. There is a 24hr window post scheduled class as an opportunity for members to email email@example.com a justified reason for their absence, at which point the fee will be waived. If no contact is made during this 24hr window, a £5 charge will be deducted from your account*.
There will be a £5 flat charge* on all no shows.
1-2-1 Personal Training:
For all 1-1 Personal Training, the value of the session will be lost on all late cancellations and no shows.
*All fees will be charged to the card registered to the account.
SUSPENDING YOUR MEMBERSHIP
You can freeze your Membership at any time by telling us in writing if you cannot use Facility or participate in a Class because you contract a serious illness or a permanent physical incapacity during the term of your Membership. This must be confirmed writing by a doctor or other medical professional we reasonably agree to and you agree that we may contact the doctor or other professional for verification purposes.
We may agree to freeze your Membership for more than the period noted in clause 6.1 medical reasons but you must give us proof (such as supporting documents) to our reasonable satisfaction.
CANCELLING YOUR MEMBERSHIP
You can cancel your Membership at any time by telling us in writing if you cannot use Facility or participate in a Class because you contract a serious illness or a permanent physical incapacity during the term of your Membership. This must be confirmed writing by a doctor or other medical professional we reasonably agree to and you agree that we may contact the doctor or other professional for verification purposes.
If you cancel under clause 7.1, we can charge you the Administration Fee. You will also be liable for Fees incurred, i.e. your Fees for the time you were a Member (calculated on a pro rata basis).
If you Agreement is for a fixed term, it will continue after the end of that term unless you tell us in writing at any time (but at least 45 days) before the end of the term that you wish to cancel your Membership. If you tell us before the end of the term but it is less than 30 days before, your Membership will continue for another 30 days before it ends.
In addition to our other rights under this Agreement, we may cancel your Membership if you breach any obligation under this Agreement that can’t be fixed or if you breach an obligation that can be fixed but you do not fix it in a reasonable time.
If we cancel your Membership under this clause 7.1, you will be liable for Fees incurred, i.e. your Fees for the time you were a Member (calculated on a pro rata basis). We may also charge a Cancellation Fee and recover costs, loss or damages caused by your breach.
You promise you are not bankrupt or insolvent and are able to pay applicable Fees at the time of signing. You agree that you will tell us promptly if you believe you will be unable to pay your Fees for an extended period. We may cancel your Membership if you become bankrupt or insolvent.
If you agree to these Terms, you agree, to the extent allowed any law, regulation or ordinance that cannot be excluded by law, to exclude or modify our liability to you for death or injury from your training or use of the Facility, whether or not it results from our negligence.
Nothing in this Agreement excludes, restricts or modifies any terms, conditions, warranties, guarantees, rights or remedies which cannot lawfully be excluded, restricted or modified. Otherwise, unless expressly included in this Agreement, all implied terms, conditions, warranties, guarantees, rights or remedies that can be lawfully excluded are excluded. In particular, we are not liable for death or injury caused by our negligence or breach of implied terms that services will be provided with reasonable care and skill at common law. This does not exclude our liability for reckless conduct.
GENERAL LEGAL MATTERS
We are not responsible if Members cannot use our Facility because of an event caused by a natural force (such as a fire or a flood) or a road or building closure or something similar beyond our reasonable control. If this continues for more than 30 days, then either you or we may cancel this Agreement immediately by written notice. No Fee will apply.
If a court decides that any part of this Agreement is or becomes illegal, void or unenforceable, that part is deleted and this does not invalidate the rest of this Agreement.
If we do not enforce our rights under this Agreement at any time, it does not mean that we may not do so in future.
You agree that we have not made any representations or promises that you have relied that are not in this Agreement.
The law of the state, territory or province in which this Facility is located applies in relation to this Agreement.
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